FAQ & Policies
We strive to offer our customers quick 24 hour turnaround times on all media. Video content could take up to 48 hours for delivery.
Invoices will be sent via email and can be paid via credit card, check or Venmo. Please Note: if paying with credit card, a 3% transaction fee will be added to your total.
Our cancellation policy is that for inclement weather, Heavy rain & Snow appointments can be rescheduled free of charge even within 24 hours. Delays due to transportation can be accommodated, however delays greater than 30 min from the scheduled appointment will force a cancellation.
All appointments must be Canceled more than 24 hours from the scheduled appointment time otherwise there will be a non-refundable 50% cancellation fee.
Cancellation due to any of the following (Less than 24 hours before the appointment time) will incur a 50% charge of the total booking fee. (i.e if total charge is $200 the customer will be refunded $100)
- Space is messy and not photo ready and the customer decides to reschedule rather than photograph the unit. (if unit is replaced with another unit on the same day the photographer is on site, there will be no extra charge)
- Tenants do not allow entry to photograph.
- Photographer is not allowed entry to the building or space due to customers fault (not arranging before hand…etc)
- Customer fails to show up to scheduled appointment.
- Customer is unable to arrive to the scheduled appointment due to traffic or other reasons without calling to update the photographer (greater than 30 min delay).
- Space is messy and requires more than 30 minutes to be prepared for the photo shoot forcing cancellation.
Client Preparation Checklist:
Please use this checklist as a guide in preparing your home:
- Move vehicles from drive and away from the front of home.
- Place garbage bins inside the garage or out of sight.
- Clean windows.
- Mow and landscape gardens as needed. Coil hoses, remove any trash, animal droppings etc.
- Prepare your outdoor seating area to look like an inviting space to relax.
- Clear all counter tops, including any cleaning supplies.
- Remove small appliances including toasters, blenders, etc.
- Front of the fridge should be clear of magnets, paper, and pictures.
- Hide your trash can.
- Open all drapes and blinds.
- Move/Remove any furniture that obstructs windows.
- Remove rugs from floors, especially from tile or wood floors.
- Try to conceal any cords.
- Make all beds nicely with smooth bedspread and fluffed up pillows, (hidden stuff under the bed or in the wardrobe is fine where it can’t be seen!)
- Clear clutter from everywhere – shoes, TOYS, umbrellas, everyday items you may use.
- Depersonalize and remove family photos/ artistic nudes etc.
- Turn all ceiling fans OFF. They will create a motion blur in your photo.
- Turn all inside lights ON. This will help create the light and spacious impression we are wanting to show off.
- Replace any burnt out light bulbs. Check this carefully – and ensure all lights in one space are the same color temperature, ie are they matching warm bulbs or cool temp blue light.
- Remove ALL evidence of pets including water/food bowls, toys, blankets and beds – from everywhere.
If you have any pets on the premises, please have them restrained.
- Toilet lids should be down.
- Clear the vanity/shelving/shower of all personal care items
- Hide your cleaning brushes and trash cans.
- Full roll of toilet paper.
- Just have one small towel on the towel rail.
The garage may be your ideal place to stack your surplus stuff out of the way for the photo shoot and following open homes/buyer inspections. We don’t need to take photos of your storage space. The external pictures of the garage show enough information. We aim to produce photographs that really show off the very best features and spaces in your home, thank you for taking the time to have it ready for the session.